Have you ever dined in a restaurant? How did you find the service?
Pin It Food and Beverage Service Food and beverage service is a growing as well as dynamic industry covering various different scales of job roles. If you are a person who love food and beverage and a passion to learn more about it Food and beverage service is the perfect career for you.
It is a ever growing career with endless opportunities for personal as well as professional development. Therefore your standards with regard to uniform and personal hygiene are critical, together with good product knowledge combined with all the pleasantries of interpersonal skills.
All staff should be aware of the factors listed below and it is their individual responsibility to ensure that they are put into practice: A shower or bath should be taken daily Always use deodorants Aftershave and perfumes should not be too strong Sufficient sleep, an adequate and healthy intake of food, and regular exercise will keep you in a healthy condition and allow you to cope with the pressures and stress of work Pay particular attention to your hands.
They must always be clean, free of nicotine stain and with clean, well-trimmed nails No nail varnish should be worn Males should be clean shaven with any moustache neatly trimmed Females should only wear light make-up Ear-rings should not be worn with the possible exception of studs Your uniform should be clean, starched as appropriate and neatly pressed.
All buttons must be present Hair must at all times be clean and well groomed. Shoes must be comfortable and clean, and of a plain, neat design. Fashion is not important here ie high heels and trainersbut rather safety and foot comfort Your teeth should be brushed immediately before coming on duty Cuts and burns should be covered with the correct dressings Any colds or other possible infections should be reported immediately Your hands should be washed immediately after using the toilet, smoking or dealing with refuse.
Follow your establishment policy Always remember that your standards will mirror the establishments standards — aim high at all times.
Knowledge of food and drink The staff must have sufficient knowledge of all the items on the menu and wine list in order to advise and offer suggestions to customers. Furthermore they must know how to serve correctly each dish on the menu, what its accompaniments are, the correct cover, the make-up of the dish and its appropriate garnish, and also how to serve various types of drink, in the correct glass and at the right temperature.
Punctuality Punctuality is all important. If the staff are continually late on duty it shows lack of interest in work and a lack of respect for management. Local knowledge In the interest of customers the staff should have a certain knowledge of the area in which they work so they may be able to advise the guests on the various forms of entertainment offered, the best means of transport to places of interest and so on.
With these attributes the staff will help the management by becoming good sales people. Attitude to customers The correct approach to the customer is of the utmost importance.
A careful watch should be kept on customers at all times during the service without staring. Care should always be taken when dealing with difficult customers. Customers should never be argued with as this will only aggravate the situation, but all complaints should be referred to someone in authority in the food service area.
Memory This is an essential asset to food and beverage service staff. It may help them in various ways in their work if they know the likes and dislikes of customers, where they like to sit in the food service area, what are their favourite drinks and so on.
Honesty This is all important to the staff in dealings with both the customer and the management. If there is trust and respect in the triangle of staff, customer and management relationships, then there will be an atmosphere of work which encourages efficiency and a good team spirit amongst the food and beverage service operators.
Customer satisfaction The food and beverage service staff must see that the guests have all they require and are completely satisfied. Complaints The staff should have a pleasant manner, showing courtesy and tact, an even temper and good humour, and never displeasure even though at times things may be difficult.
Remember loss of time in dealing with complaints only makes the situation worse. Sales ability As has already been mentioned, the staff work in the front of the house — the food service area — and they, to a large extent, reflect the image of the establishment. They are salespeople and must therefore have a complete knowledge of all forms of food and drink and their correct service.
Sense of urgency So that the establishment has the maximum amount of business over the service period with as high a net profit as possible, the staff must develop a sense of urgency. The rules and regulations of an establishment must be followed, and respect shown to all senior members of staff.
Personality The staff must be tactful, courteous, good humored and of an even temper. They must converse with the customer in a pleasing and well spoken manner and the ability to smile at the right time pays dividends.The staff involved in food and beverage service in a catering establishment come into regular contact with customers.
This contact is very important if the customer should have a pleasing money of the establishment and come again and again. Many customers judge an establishment by . Food & Beverage Service, 9th edition [John Cousins] on iridis-photo-restoration.com *FREE* shipping on qualifying offers.
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Food Service Industry | Article about Food Service. Apr 12, · Food and Beverage Services is a process of preparing, presenting and serving of food and beverages to the customers through restaurants, food stalls etc.
It also includes all the companies involved in processing raw food materials, packaging, and. Food & Beverage Services Watch the Video Since its inception in , Royal Caribbean International has developed a reputation for outstanding service and an incredible array of fine dining options.
Types of food and beverage services 1. Amaresh Jha 2. The five customer processesA. Service at a laid coverB. Assisted service – part service at a .